TERMS & CONDITIONS
By accessing this website you agree to these terms and conditions. If you do not agree to them you may not use and access this website.
House of holland website is provided for your personal, non commercial use. You may use this website on a temporary basis and not for any commercial purpose whatsoever.
This website may contain links to other websites and products which are not operated by House of Holland. House of Holland hold no responsibility for them or any loss or damage they may cause whilst using them.
ACCEPTANCE OF YOUR ORDER
The display of any item on our website is not an offer to sell and House of Holland shall be under no obligation to supply the items ordered via the website. If you place an order, this will be your offer to purchase the item from us. We will acknowledge your offer within the hours of 10am-6pm Monday to Friday, we will be under no obligation to supply the products ordered unless we have the chosen products in stock and they are available at the price listed. Please NOTE- Deadline for next day delivery is Mon-Fri 3pm.
If the items are out of stock, subject to delay or the price is higher than shown on your order, we will contact you ASAP on the email address attached to your order. If we cannot contact you, we will continue to process the remaining items. We will not supply a substitute without your consent.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and oversea orders are processed by DHL. Shipping is free on all orders over £100 for all UK customers. If you wish to track your parcel please email firstname.lastname@example.org and we will send you a tracking number.
DHL shipping is now available for most countries, this is a quicker and more efficient service but please note duty and tax charges applied by customs will be payable by the receiver and not the responsibility of House of Holland.
Most orders will be despatched within 2 to 3 working days. We can not guarantee delivery on Saturdays and Sundays. We will contact you if there is a problem with your order or if the items are out of stock.
Returns can be made within the 28 days of receipt for a refund of an item. Exchanges can be made for different colours or sizes provided they are in stock.
For returns made outside the 28 day period we will happily exchange the product to the value that it was purchased at.
Please note that in the interest of hygiene, tights, underwear, swimwear, earrings cannot be returned.
Eyewear in sale may not be returned and refunded in any circumstance.
In all cases the items that are being returned should be in their original condition, which should include tags and any packaging. All goods will be inspected once returned.
Goods are your responsibility until they reach House of Holland. Please ensure items are packaged correctly, to prevent any damage in transit. We are not responsible for an items that are damaged once returned.
OUR RETURNS ADDRESS IS:
HOUSE OF HOLLAND
18-20 London Lane
Given the unpredictability of technology and the online environment, House of Holland will make no promise that our website will be uninterrupted or entirely error free. This includes bugs, viruses , software compatibility or material. Accessing the website is entirely at your own risk.
The content of our website is presented "as is" and we do not guarantee it's accuracy. We reserve the right to amend errors, make unscheduled changes to our website, remove products or update product information at any time.
LIABILITY AND INDEMNITY
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is owned by House of Holland LTD. London. United Kingdom. All content including, prices, designs, logos, photographs, written and other material on our website are copyrighted to House of Holland. All worldwide rights are reserved. This site and it's contents may only be used for personal and non commercial use. Any reproduction in the whole or in part of out website is strictly prohibited unless written permission has been given by House of Holland LTD.
House of Holland are proud to showcase their designs throughout the website. Please be aware that each of the various trademarks, product names, company names, fashion, accessories on the House of Holland website are the property of House of Holland LTD.
We may change and modify these terms and conditions at any time. Please read the terms and conditions and check back often, they may change without notice. If you do not agree with any of our terms and conditions then you must stop using the website.